Shipping & Returns
Shipping and Handling
All shipment are FOB place of shipment. We prepay and add the freight charges to your invoice. All orders are processed assuming they will be shipped complete. Backorders do occur and are shipped as received.
Shipping and handling charges are based on the size, weight and number of packages in your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will attempt to notify you if there is an increase in the shipping charge prior to shipping.
Entire orders will be shipped together if possible.
Please allow a minimum of 2-3 weeks before expecting delivery of your order.
Please note our order are procced as fast as we can. I case you need to cancel your order, please email us within 2 days or else, your order might have already been shipped.
Returns and Exchanges
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list and authorization number with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or paypall account.
If you received an incorrect item we must be notified within 10 days of receipt of the shipment so that no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. No returns of items will be accepted beyond 21 days of the original ship date.
Return Shipping Instructions:
Return via prepaid mail only. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Enclose a copy of your packing list along with detailed return/exchange instructions.
All returns require prior authorization by e-mailing us at firstname.lastname@example.org . All return shipping charges will be the responsibility of the customer. No returns on items under $30.00 will be approved. Items must be returned within 90 days of the original order date in the original packaging with the labels intact.